Privacy policy

1. Introduction

SubQ Scientist LLC, doing business as SQSpeptides (“we,” “us,” or “our”), operates this website and related services. This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our site, create an account, place an order, or otherwise interact with us.

2. Information we collect

• Account and contact data: name, email address, phone number (if provided), shipping and billing addresses, and account credentials.
• Order information: products purchased, order history, payment-related references (we do not store full card numbers on our servers; payment processors handle card data).
• Technical data: IP address, browser type, device identifiers, pages viewed, and approximate location derived from IP for fraud prevention and analytics.
• Communications: messages you send to support@sqspeptides.com or through contact forms.

3. How we use information

We use personal information to:

• Process, fulfill, and support orders;
• Authenticate accounts and prevent fraud;
• Communicate about orders, policies, and (where permitted) marketing;
• Improve our website, products, and customer service;
• Comply with legal obligations and enforce our terms.

4. Payments and on-ramp services

Card payments and optional digital-asset funding flows may be processed by third-party providers such as Crossmint and other payment partners. Those providers collect and process data under their own terms and privacy policies. We receive limited transaction data (for example, confirmation status, amounts, and risk signals) as needed to complete your purchase.

5. Sharing of information

We may share information with:

• Payment processors, fraud-screening vendors, and shipping carriers;
• Professional advisers (lawyers, accountants) when required;
• Authorities when required by law, subpoena, or to protect rights and safety.

We do not sell your personal information for money.

6. Cookies and similar technologies

We use cookies and similar tools for essential site operation, preferences, analytics, and security. You can control cookies through your browser settings; disabling certain cookies may limit site functionality.

7. Data retention

We retain information as long as needed to fulfill the purposes above, comply with law, resolve disputes, and enforce agreements. Order and tax records may be kept for extended periods as required by regulation.

8. Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission over the Internet is completely secure; we cannot guarantee absolute security.

9. Your choices and rights

Depending on where you live, you may have rights to access, correct, delete, or restrict certain processing of your personal information, or to object to processing. To exercise these rights, contact us at support@sqspeptides.com. We may verify your request as permitted by law.

10. Children

Our services are not directed to anyone under 21. We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

11. International visitors

If you access our site from outside the United States, your information may be processed in the United States, where privacy laws may differ from those in your country.

12. Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do. For material changes, we will provide notice as appropriate (for example, by email or a notice on the site).

13. Contact

SubQ Scientist LLC d/b/a SQSpeptides
Email: support@sqspeptides.com